Shipping Policy

How a product is shipped and delivered in Startechstore.com?

Normally we deliver the product directly through our own delivery vans. If the customer’s location is too far from the stipulated delivery limit of our delivery van, we may use third party shipping service providers. In such cases, shipping information will be shared with the customer.

What are the delivery charges for an order?

Delivery charge varies with each product and customers location. We incur relatively high shipping costs on low-value items. In such cases, charging a nominal delivery charge help us offset logistics costs.

Currently, we charge a flat shipping rate of QAR 10 for all orders. It’s in our sole discretion to update this amount from time to time unless there is a specific order from the government regulators.

Why does the delivery date not correspond to the delivery timeline of X-Y business days?

It is possible that we or our courier partners have a holiday between the day you’ve placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners do not work on Fridays and this is factored into the delivery dates.

What is the estimated delivery time?

We generally confirm the order, pack the product and ship the items as soon as possible on business days (normally within 24 hour) or within the time specified on the product page. Business days exclude public holidays and Fridays.

Estimated delivery time depends on the following factors:

  • Product’s availability with us.
  • The destination to which you want the order shipped to.

Are there any hidden costs on items sold by Startechstore.com?

There are NO hidden charges when you make a purchase on Startechstore.com. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay. Delivery charges are not hidden charges and are charged (if at all) extra depending on other factors like order value and delivery address.

Why do you not ship to certain area?

Please enter your area on the product page (you don’t have to enter it every single time) to know whether the product can be delivered to your location. If you haven’t provided your area until the checkout stage, the area in your shipping address will be used to check for serviceability.

Whether your location can be serviced or not depends on:

  1. Whether we ships to your location
  2. Legal restrictions, if any, in shipping particular products to your location
  3. The availability of reliable courier partners in your location
  4. At times we prefer not to ship to certain locations. This is entirely at our discretion.
  5. If the customer’s location is so far away from our warehouse, we may charge a nominal delivery charge on your order. Otherwise, we do not charge any fee as delivery charge!