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• Voicemail to email (requires optional card and license)
• Music On Hold (input is on the combo extension card)
• Paging (output is on the combo extension card)
• 19″ rack-mountable (requires rack mounting shelf) 2.5U space required
• Audio conferencing
• System networking up to 50 networked locations. There is still an overall port limit of 256 which may prevent reaching 50 sites
• ACD groups 8. Each of the 8 groups on the SL2100 can have 128 agents
• AIC (Agent Identity Codes) login which allows for agents to be members of multiple ACD groups